Please read our frequently asked questions (FAQ's) page to find an answer for your query. If there is anything else you like to ask, feel free to contact us anytime and we will be happy to assist you.


Go toย Muicin.com. Select your favourite from our diverse product range, add them to your cart, or click on Buy it Now, complete checkout and your order will be delivered to your doorstep.

You can also place your order through the live whatsapp chat on our website. Let us know what youโ€™d like to order and we will place the order for you.

Email us atย contact@muicin.comย and we will place the order for you. You will receive an order confirmation email as soon your order is placed.

You can reach out to us on Facebook and Instagram and let us know what you would like to order and we will place the order for you.

You do not need to create an account to place an order. You can checkout as guest without creating an account. However, we highly encourage you to create an account. Account creation will allow you to track your order at any time and also significantly enhance your checkout experience so you donโ€™t have to fill out your information every time.

You will receive a confirmation email or SMS within minutes of placing your order. In case you do not receive an order confirmation email or SMS, please reach out to us on live whatsapp chat on the website or email us at contact@muicin.com.

Yes, you can absolutely make changes to an order. Contact us ASAP before your order dispatch and we will make the required changes for you.

Order ID is a number that we use to process your orders. It will also serve as the main ID that you will use to communicate with us.

Tracking ID will be provided to you once your order is dispatched so you can live track your orderโ€™s progress.

To cancel an order you must contact us ASAP to process the cancellation. Orders usually ship within 24 hours of being placed. Please write an email to contact@muicin.com within 24 hours to cancel your order. Otherwise, your order may already be shipped. Any orders placed on weekends/holidays will be processed or cancelled the following business day.


It depends on where you are. All orders processed through from Monday-Saturday will take 3 to 5 business days to arrive. Overseas deliveries can take
anywhere from 10 to 20 days. Delivery details will be provided in your confirmation email.

Your order will be delivered to you through a Registeredย Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.

To inquire about the status of your order, please click on Track Your Order link with tracking ID sent to you either on email or SMS.

Returns & Exchange

We always aim for make sure our customers love our products, but if you do need to return an order, weโ€™re happy to help. Just email us directly and weโ€™ll take you through the process.

To return or replace your order you should inform us with a valid reason within 07 days after delivery. You will need to follow the complete process of returns and replace method. To know more about Returns and exchange take a brief look at Returns and exchange policy.

Dear Customer, We would like to request you (PLEASE ALWAYS MAKE A PROPER PARCEL OPENING VIDEO) as it is in your favor, If you receive parcel with damaged or missing product, we need a PARCEL OPENING VIDEO to process your complain.

If your order arrive with damaged or missing product due to either human error or shipment by the carrier, please save the box and products and notify us immediately with your PARCEL OPENING VIDEO by WhatsApp (+92 325 155 2555) or by writing an email at contact@muicin.com. The shipping provider will inspect the package and pick up the damaged goods, and your products will be replaced. Missing product will be sent to the customer after reviewing PARCEL OPENING VIDEO.

You can contact us on our email, phone number, or through our contact page. We will be happy to assist you.


Currently, we offer the following payment options:

Cash on Delivery (COD), Credit/Debit MasterCard and Visa Cards.

Yes, our online payment methods are 100% safe. Our website is SSL encrypted to ensure your data canโ€™t be tampered with. Your payment details are not share with any third party.

At times, your bank might temporarily suspend online services for internal maintenance. In case you online payment fails, please call your bank so they can assist you. If there is no issue at your bankโ€™s end, please contact us and we will assist you with the payment process.

For COD orders, you do not require a billing address. Billing address is only required for prepaid orders. For those, you can have different shipping and billing addresses. In some cases, our customer experience team might call you to confirm your address details once you place your order.

To redeem a discount code or voucher, simply type in the code on the checkout page and your order amount will be updated in real time.


We try round the clock to make sure your favorites never go out of stock. If a product is out of stock, you can subscribe for a restock alert on the product page and once the product is restocked, you will be the first to know!

If you canโ€™t find the product, please search for it on the website by using the correct product name. If you still canโ€™t find it, please contact us and we will guide you accordingly.

We have you covered! You no longer have to worry about buying a product and finding out it has gone on sale. If your purchased product goes on sale within 24 hours of your purchase, we will reimburse the differential amount to you through discount voucher or code.